
QUESTION NO: 1
A BPM analyst is creating a process model for requesting a renovation permit. The BPM analyst
is using the following description of the first activity:
"One of our municipal office clerks receives a paper permit application from the local resident, an
applicant. The clerk first looks up the resident's name and address in our system, then enters the
information from the paper application into the system, and assigns a temporary permit number to
the application. When the application entry is complete, the clerk sends it to a manager to assign
it to an adjudicator."
Which name should the BPM analyst use for the first task that accurately describes the activity
and follows recommended naming conventions?
A. Application Entry
B. Create Application
C. Clerk Receive and Enter Application
D. Lookup name, create application, assign number, and send it to the manager
Answer: B
Explanation:
QUESTION NO: 2
A BPM analyst needs to make a change to the connections in the following process diagram. The
order of activities needs to be changed so that "Grind Beans" is followed by "Brew Coffee". "Heat
Milk" will come last after "Brew Coffee".
IBM 000-189 Exam
2
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