QUESTION NO: 1
A BPM analyst is creating a process model for requesting a renovation permit. The BPM analyst
is using the following description of the first activity:
"One of our municipal office clerks receives a paper permit application from the local resident, an
applicant. The clerk first looks up the resident's name and address in our system, then enters the
information from the paper application into the system, and assigns a temporary permit number to
the application. When the application entry is complete, the clerk sends it to a manager to assign
it to an adjudicator."
Which name should the BPM analyst use for the first task that accurately describes the activity
and follows recommended naming conventions?
A. Application Entry
B. Create Application
C. Clerk Receive and Enter Application
D. Lookup name, create application, assign number, and send it to the manager
Answer: B
Explanation:
QUESTION NO: 2
A BPM analyst needs to make a change to the connections in the following process diagram. The
order of activities needs to be changed so that "Grind Beans" is followed by "Brew Coffee". "Heat
Milk" will come last after "Brew Coffee".
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How should the BPM analyst make this change to the connection?
A. Click on the "Brew Coffee" activity and drag it onto the connection between "Grind Beans" and
"Heat Milk"
B. Click on the "Grind Beans" activity and drag it onto the connection between "Heat Milk" and
"Brew Coffee"
C. Click on the connection between "Heat Milk" and "Brew Coffee" and drag the connection arrow
to "Grind Beans"
D. Click on the connection between "Grind Beans" and "Heat Milk" and drag the connection arrow
to "Brew Coffee".
Answer: A
Explanation:
QUESTION NO: 3
A BPM analyst is designing a process in the Process Diagram View, and realizes the process
must account for a technical exception following an activity. What symbol in the BlueWorks Live
needs to be used for this technical exception?
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A BPM analyst has modeled the process for creating a custom coffee beverage. The BPM analyst
noticed a lot of detail in the process model and has started refactoring the model to reduce the
complexity.
Which section of the process represents a series of activities performed by the same participant
that the analyst reduced into a single activity?
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